FAQ

Can I wear my necklace in the shower? 
Yes, the necklaces/pendants are 100% waterproof….forever & always.

Are your necklaces sterling silver?
Yes, most of our  chains, bezel settings and findings are sterling silver.  Any exceptions will be noted in the product description.

What is your turnaround time?
While we sometimes finish a piece at lightning fast speed, please allow 7 days for orders to ship.  Most of the time, the turnaround time is quicker.  We ship USPS Priority Mail - which is 2-3 days in the US and 6-10 days internationally.  Rush shipping is available for an extra charge - if you choose the rush shipping option at checkout, your order will ship within 3 days of placing your order.

I want to buy a necklace for someone, but the family is still growing. Do you have any options that are not permanent?
When we create these charms & pendants, they are permanent – they cannot be added to or changed.  So, our advice for this situation is to go with the square or circle initial necklaces – where you can add initial charms as new babies arrive.  Bracelets are on the way – and they will allow for many charms to be added over time.

How much will I pay for shipping?
We offer two choices for domestic shipping. USPS Priority mail which ensures a 2-3 day delivery time in the continental U.S. for $5.80 or first class which can take up to one week for $2.00.

Do you ship internationally? 
Yes, of course!   The shipping charge is $23.95 for USPS Priority mail.  Delivery time listed on the USPS website for this service is 6-15 business days.  We also offer RUSH priority internationally for $79.95.  We declare the actual value on the customs form and cannot guarantee a specific delivery time and are not responsible for additional charges imposed by customs.

 Do you accept returns?

If you are not satisfied with your order, please let us know.  Unfortunately, we are unable to refund custom designs.  But, we want you to be happy.  So we would appreciate an email and we’ll see what we can do!

Do you offer discounts on bulk orders?
Yes.  Keep us in mind if you need to place a bulk order - we have worked with customers on special designs for memorials, bridal parties, shower favors and more.  We can work with you on a discount if you are interested in placing a bulk order (minimum of 5 pieces).  You can contact us here.

Can I buy the charm or pendant without a chain?

No, we only sell complete designs and do not sell individual charms or pendants.  However, if you have purchased a piece in the past, we are happy to sell additional charms that match your original design.  Contact us and we will give you instructions on sending your necklace back so we can add the additional charm(s).

Can the necklace be stamped or engraved on the back? 
At this time, it is not something we can do for you.  We have heard from a couple of customers that have taken the piece to an engraver to have it done.  We are not responsible for the necklace if it is damaged in the process of engraving or stamping the back.

Do you sell wholesale?
Yes.  A minimum purchase and valid resale license required.  Click here for more information.

Your jewelry will come beautifully packaged - like this.  Perfect for gift-giving!

Lastly…we are passionate about making something special and one of a kind, whether it is for a gift or for you.  If you have an idea, let us know about it!  To be honest, there are times we need to turn down work that does not fit within the bel kai designs’ aesthetic.  But, it doesn’t hurt to ask!  Some of our bestsellers have been inspired by suggestions and ideas from customers.  We love that!

Each piece of Bel Kai Jewelry is handmade.  Please know that we have set high standards for the jewelry that we send out.  Because each piece is handmade, you can expect slight variations in color and design from one piece to another.  No two pieces are exactly the same and makes the piece even more special!

Did we answer your question?  If not, please contact us here.

Privacy Policy :: Bel Kai Designs respects the privacy of all of our customers, vendors & relationships.  Information about our customers will not be shared with any 3rd party.